services
extensive range of services to guide you through user/customer experience
Editorial and e-commerce websites, apps and other digital products designe-commerce and/or editorial site redesignAudits and expert reviewslightning auditstrategy consultancyservice designresearchtailor-made in company trainingfractional leadershipuser experience mentorshipremote working mentorship
editorial and e-commerce websites, apps and other digital products design
we deliver comprehensive customer/user experience solutions from initial concept to final implementation using outsourced development teams or no-code tools, like shopify, glitch and webflow, ensuring a cohesive and customer/user-centered approach throughout the entire product lifecycle.
audience
- digitized companies
- traditional organizations of all sizes
when you need this service
- developing your first product
- launching new digital initiatives
- undergoing or wanting to start digital transformation
- wanting to completely overhaul existing products
you will get
- Full customer/user experience process from research to implementation
- customer/User-centered design solutions tailored to your product
- Iterative prototyping and testing
- Handoff support and design system development
benefits
- Launch user-friendly products faster
- Ensure consistency in user experience across your product
- Reduce post-launch fixes and updates
- Achieve higher user satisfaction and adoption rates
e-commerce and/or editorial site redesign
comprehensive overhaul of your website to improve user experience, align with current design trends, and achieve your business goals.
audience
- e-commerce companies
- organizations of all sizes
signs you need this service
- outdated websites not meeting current user expectations
- experiencing high bounce rates or low conversion rates
- wanting to improve their brand image and credibility online
- needing to make their site responsive for mobile users
you will get
- In-depth analysis of your current site's performance and user behavior
- User research to understand your audience's needs and preferences
- Information architecture optimization
- Visual design refresh aligned with your brand
- Prototypes and user testing to validate design decisions
- Accessibility improvements to meet WCAG standards
- SEO considerations integrated into the new design
- Detailed specifications and assets for development team
benefits
- improve user engagement (industry average shows 20-30% increase after redesign)
- Enhance conversion rates (potential for 10-50% improvement, varies by industry)
- Reduce bounce rates (typically 20-40% reduction with improved UX)
- Increase average time on site (often sees 15-25% boost with better content organization)
- Improve brand perception and credibility
- Ensure your site works seamlessly across all devices (over 50% of web traffic is mobile)
- Make your site more accessible, potentially increasing your audience by up to 20%
- Future-proof your site with a flexible, scalable design
- Potentially improve search engine rankings with user-friendly, SEO-optimized design
audits and expert reviews
bespoke in-depth analysis of your digital products to identify usability issues, conversion bottlenecks, and improvement opportunities.
audience
- digitized companies
- traditional organizations of all sizes
signs you need this service
- experiencing high bounce rates or low conversion rates
- receiving frequent user complaints about website/app usability
- planning a redesign but unsure where to start
- noticing a decline in user engagement or retention
you will get
- detailed report highlighting critical usability issues
- Prioritized list of recommendations for improvements
- Benchmarking against industry standards
- Actionable insights to enhance customer/user satisfaction and conversion rates
benefits
- Identify top usability issues that may be costing you customers
- Gain clear direction for impactful customer/user experience improvements
- Understand how your product compares to competitors
- Increase conversion rates (industry average improvement: 10-25% after customer/user experience upgrades)
lightning audit
bespoke high-level analysis of your digital products to identify usability issues, conversion bottlenecks, and improvement opportunities.
audience
- digitized companies
- traditional organizations of all sizes with at least one digital product
signs you need this service
- not satisfied with your product performance
- wants small changes with big impacts and easy implementation
- don't want to spend too much time and resources to discover quick wins
- want to have a taste of the studio's services
you will get
- Quick report with a visual reference of the improvement points
- 2-5 Actionable insights to enhance customer/user satisfaction and conversion rates
benefits
- Identify top usability issues that may be costing you customers
- Gain clear direction for impactful customer/user experience improvements
- Increase conversion rates (industry average improvement: 10-25% after customer/user experience upgrades)
strategy consultancy
expert guidance on customer experience strategy, design decisions, and implementation best practices tailored to your specific business needs.
audience
- digitized companies
- traditional organizations of all sizes
signs you need this service
- looking to establish a strong UX foundation
- aiming to align UX efforts across multiple products
- struggling to prioritize UX initiatives
- wanting to differentiate through superior user experience
you will get
- Customized customer/user experience strategy aligned with your business goals
- Expert advice on design decisions and trade-offs
- Implementation roadmap and best practices
- Workshops to align stakeholders on customer/user experience vision
benefits
- Align customer/user experience efforts with business objectives for maximum impact
- Make informed design decisions backed by expert knowledge
- Reduce risk of costly design missteps
- Foster a customer/user-centered culture within your organization
service design
a holistic approach to designing and improving services that focuses on creating seamless, efficient, and satisfying experiences for both users and service providers
audience
- digitized companies
- traditional organizations of all sizes
signs you need this service
- customers complain about inconsistent experiences across different touch points
- struggling with high customer churn rates
- employees report difficulties in delivering services efficiently
- launching a new service and want to ensure it meets user needs
- current services are not scaling well as your business grows
- noticing a gap between your intended service experience and what customers actually receive
- going through digital transformation and needs to redesign service delivery
- want to reduce operational costs while improving service quality
you will get
- Personalized assessment of your current remote work practices
- Customized workflow strategy aligned with your professional goals
- Information architecture optimization
- Design of your virtual workspace and communication systems
- Time management and productivity techniques tailored for remote work
- Client management and communication best practices
- Personal branding and online presence optimization
- Financial management and invoicing workflow
- Self-care and work-life balance strategies for remote workers
benefits
- Boost your productivity and efficiency in a remote setting
- Improve client satisfaction through better communication and delivery
- Enhance your work-life balance and prevent burnout
- Increase your earning potential through optimized workflows
- Expand your client base beyond geographical limitations
- Ensure consistency in your work quality and output
- Foster a professional image that attracts high-quality clients
- Improve your financial stability with better business management
customer/user research
in-depth research to uncover insights about your target audience, their needs, behaviors, and pain points.
audience
- digitized companies
- traditional organizations of all sizes
signs you need this service
- launching new products or entering new markets
- high development costs but low user adoption
- wanting to understand why users leave your app or site and choose competitors
- receiving negative user feedback but unsure why
you will get
- Comprehensive profiles and journey maps
- Detailed analysis of customer/user behaviors and preferences
- Identification of key customer/user pain points and opportunities
- Research-backed recommendations for product improvements
benefits
- Develop products that truly resonate with your target customer/user
- Reduce the risk of building features customer/user don't want (up to 45% of features are never used)
- Increase customer/user adoption and retention rates
- Discover new market opportunities based on customer/user needs
tailor-made training
customized customer/user experience training programs designed to elevate your team's skills and align with your organization's specific challenges and goals.
audience
- digitized companies
- organizations of all sizes
signs you need this service
- looking to build in-house UX capabilities
- with design teams transitioning to UX-focused approaches
- wanting to instill a user-centered culture across departments
- struggling with collaboration between UX and other teams
you will get
- Customized curriculum based on your team's needs
- Hands-on workshops and real-world exercises
- Ongoing support and resources for continued learning
- Assessment of team's customer/user experience skills before and after training
benefits
- Enhance your team's ability to create customer/user-centered products
- Reduce dependency on external customer/user consultants
- Improve cross-functional collaboration on customer/user experience projects
- Increase employee satisfaction through professional development
fractional leadership
part-time customer/user experience leadership to guide your team, set strategy, and ensure customer/user experience best practices are implemented across your organization.
audience
- digitized companies
- small/medium organizations
signs you need this service
- unable to afford a full-time UX leader
- early stages of building a UX team
- needing expert UX guidance during critical growth phases
- wanting to elevate their UX maturity gradually
you will get
- Strategic customer/user experience guidance on a part-time basis
- customer/user experience process optimization and best practices implementation
- Mentoring for your in-house customer/user experience team
- Regular customer/user experience reviews and improvement recommendations
benefits
- Access expert customer/user experience leadership without the cost of a full-time hire
- Improve customer/user experience maturity across your organization
- Enhance team efficiency through improved customer/user experience processes
- Ensure customer/user experience efforts consistently align with business strategy
user experience mentorship
one-on-one guidance for customer/user experience professionals or teams to accelerate their growth, tackle challenges, and advance their careers.
audience
- Companies with junior UX professionals
- UX teams
- Ux Professionals*
* limited free mentorship seats for repositioning/career transition professionals that can't pay. reach out if you need a help. :)
you need this service when you
- seek growth
- want to retain and develop UX talent
- look to transition employees into UX roles
- face complex challenges requiring expert guidance
you will get
- Personalized mentoring sessions
- Guidance on real-world customer/user experience challenges
- Career development advice and goal setting
- Access to customer/user experience resources and network
benefits
- Accelerate professional growth in customer/user experience
- Gain confidence in tackling complex customer/user experience problems
- Develop leadership skills for career advancement
- Stay updated with latest customer/user experience trends and best practices
remote working mentorship
optimize your personal remote work processes and tools to enhance productivity, manage client relationships, and achieve a better work-life balance as an independent professional.
audience
- Freelancers
- independent professionals
- Remote workers
you need this service when you
- struggle with time management and productivity
- want to improve client communication
- experience burnout or work-life balance issues
- look to scale their business and attract better clients
you will get
- Personalized assessment of your current remote work practices
- Customized workflow strategy aligned with your professional goals
- Information architecture optimization
- Design of your virtual workspace and communication systems
- Time management and productivity techniques tailored for remote work
- Client management and communication best practices
- Personal branding and online presence optimization
- Financial management and invoicing workflow
- Self-care and work-life balance strategies for remote workers
benefits
- Boost your productivity and efficiency in a remote setting
- Improve client satisfaction through better communication and delivery
- Enhance your work-life balance and prevent burnout
- Increase your earning potential through optimized workflows
- Expand your client base beyond geographical limitations
- Ensure consistency in your work quality and output
- Foster a professional image that attracts high-quality clients
- Improve your financial stability with better business management
